Returns and Refunds Policy
In the case of damaged goods or shortages in undamaged cartons which are not visible at the time of arrival, please document and report to our customer service department within 48 hours (excluding public holidays and weekends) after shipment arrival. Claims received after that time will not be honored.
Cancellations made before the order is shipped:
-Product must be unused and in original factory condition
All warranties are provided by the manufacturer of the product. While we are not officially a party to the warranties, we still ask you to contact us directly with all the warranty requests. The manufacturer warranty requirements may sometimes be complicated, and we can guide you through the process.
If you contact the manufacturers directly, keep in mind that they may look at things from a very "technical" perspective. It is our job to make possible returns easy for you, so please ask us for help in these cases. For all warranty or maintenance related questions, please contact us by phone or email at firstname.lastname@example.org.