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Returns and Refunds Policy

Damaged shipments:

Please inspect the packaging carefully when you receive the order. More information on this can be found in our guide on receiving freight shipments. All carton shortages and visible damage must be noted on the delivery receipt at the time of signature. Please open and inspect the contents of damaged cartons with the driver. Shortage claims and visible damage claims cannot be honored if not noted on the delivery receipt. In case there is damage to the contents, you should reject the shipment after documenting the damages on the delivery receipt.

In the case of damaged goods or shortages in undamaged cartons which are not visible at the time of arrival, please document and report to our customer service department within 48 hours (excluding public holidays and weekends) after shipment arrival. Claims received after that time will not be honored.

Damaged merchandise should be retained in original carton and documented with pictures so that we may process the Return Merchandise Authorization and insurance claim on your behalf.

Cancellations made before the order is shipped:

Please always call in the cancellations to 888 310 0177 so we have maximum chance to cancel the order before it ships. Only send cancellations by email/chat in case you can't reach us by phone. If the order has shipped, all shipping costs will be the responsibility of you (the buyer). If the order can be cancelled before it ships, you will be fully refunded. Refunds will only be issued to the same credit card used when the order was made.

Cancellations after the order has shipped (rerouting orders):

Shipping costs are not refundable, and orders cannot be cancelled after shipping. Rerouted shipments will be refunded the original order value minus shipping costs. Please call our customer service department before signing for the shipment.

Returns:

Items must be returned in the original packaging and original factory condition. Items shipped via freight line carrier must be returned in the same manner. Personalized and custom items are not refundable. Before returning any products, please contact us to obtain a Return Merchandise Authorization (RMA) number. Please note that all returns must meet these requirements:

-Product must be unused and in original factory condition
-Include all original boxes and packaging material, documentation and accessories
-Must have RMA (return merchandise authorization) number provided by us

All returns and refunds are subject to our inspection and approval. Shipping and handling charges are not refundable. Items with free shipping will be refunded 80% of the original order value to cover the shipping costs. Return shipping charges must be covered by the buyer. We reserve the right to refrain from refunds if the return is not properly coordinated by contacting us first, and if these instructions are not followed. Before returning any products, please contact us by phone or email returns@kegeratoronline.com.

Warranties:

All warranties are provided by the manufacturer of the product. While we are not officially a party to the warranties, we still ask you to contact us directly with all the warranty requests. The manufacturer warranty requirements may sometimes be complicated, and we can guide you through the process.

If you contact the manufacturers directly, keep in mind that they may look at things from a very "technical" perspective. It is our job to make possible returns easy for you, so please ask us for help in these cases. For all warranty or maintenance related questions, please contact us by phone or email at warranties@kegeratoronline.com.

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